Cars24
800 11109... — show

Cars24

4.1
/ 102 reviews
Will be closed in 5 h. 49 min.
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Services
used car dealer
Phone number
800 11109... — show
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Address
الإمارات العربية المتحدة, دبي, showroom Number 70 8
Working hours
Sat
09:00—19:00
Sun
09:00—19:00
Mon
09:00—19:00
Tue
09:00—19:00
Wed
09:00—19:00
Thu
09:00—19:00
Fri
09:00—19:00
Official website
cars24.com
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Reviews about Cars24

4.1
  /  529 ratings
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All reviews 102
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  • 1.0
    11 september 2023, 8:28 am
    Advantages
    Sales pitch to trap an entice customers and large inventory of cars of different types and models giving wider selection choices to the customer.
    Disadvantages
    My wife and I bought a Mitsubishi Pajero a couple of months ago with only 12000 KMs (2020—21) model. Sales person while selling the car talked all great things including warranty and extended warranty options. But afte buying the car, within two days car battery started giving issue. The technician came to our home. He evaluated and ran some diagnostic tests and confirmed that the battery was fine. However, last week, Battery failed within barely two months of purchase of pre-certified car which underwent several multi-point checks and inspection. We had to pay about 750 AED and get new battery as CARS 24 refused to replace it. We have to now claim it through the insurance.

    The car's enfotainment system along with backup camera also started malfunctioning. When we reached out to Customer service, we were told that being an electronic system, it would not be covered. This was contrary to what the Sales person told us. He said the warranty of six months would cover all the systems (assuming he included entertainment and battery as well.).

    I have purchased so many cars both new and pre-owned or pre-certified in the USA, India and the UAE, but never had such issue where one system or other starts malfunctioning or failing.

    Based on our very bad experience with CARS24, we request customers NOT TO to buy anything from such organizations who would make false promises or narrations at the time of sale and then change their colors when the problem starts. Their multipoint checks and inspection are farse and manipulated otherwise how can one explain Battery, enfomaint system, cameras etc, start failing within 2 months and that too when the car is under the guarantee/warranty period of six months and extended upto one year thereafter.

    Be careful while dealing with them and read every sentence when you sign the agreement and the paperwork.

    They are unreliable, manupalative, and not trustworthy.

    We spent AED 750 to replace the Battery and about AED 1300 to replace the malfunctioning Enfomaint system and backup camera in a new car withing two weeks of purchase and that too when the car is still under warranty.     … – show
    0 0
    Reply
  • 1.0
    22 august 2023, 3:15 pm
    Advantages
    All disadvantages
    Disadvantages
    Frauds. Over priced car. Extremely awful customer service. Misleading. Overall fraud.
    Comment
    I bought a jaguar xj 2027 model from this frauds just last month with full cash amount back in July 2023. As the bank finance didn’t go through. They harassed me day and night by calling and texting to take the car. So I finally got it. After they delivered the car they kept the service log book to themselves which I saw during the test drive. When I requested them to give it. They stalled me for one month straight. Keep in mind I had to call them everyday. Send hundred of text and email only to get no responses for days. In less than 10 days of getting the car and driving less than 100kms. The car was showing suspension fault. For which they tried to blow it off by saying it’s just the sensors malfunctioning. After finally convincing them to take the car back to their garage, here I am after almost two weeks with no car and no updates. Finally after a month of frustration my wife and I decided to return the car and ask for a refund. So we went to their corporate office in downtown to request them for a refund but their customer manager rudely denied without any explanation or solution. Saying we only had one week to return the car. Keep in mind their team we stalling me for the service log book for more than two weeks after we purchased the car. This is a FRAUDULENT COMPANY and the dubai police and rta should atleast fine them for how they are operating through misinformation and misleading the customers. They did not disclose the information about the car having major suspension issues. And they wasted one month of my time by saying they lost the official service log book. Please I request everyone to not waste their time with this company and look for better alternatives. … – show
    0 0
    Reply
  • 1.0
    16 august 2023, 6:47 am
    Advantages
    Zero advantage
    Disadvantages
    Misleading Practices & Lacklustre Service Experience
    Comment
    My recent experience with this service centre has left me utterly disappointed and concerned about their business practices. The significant difference in the quoted price, coupled with their failure to address critical issues, raises serious doubts about their integrity and commitment to customer satisfaction.

    Upon my visit, I was appalled to find that the quoted price for the service exceeded 2, 000 AED, a stark contrast to the mere 30 AED I spent elsewhere to resolve the same issue. This blatant attempt to overcharge and make money off unsuspecting customers is both unethical and unjustifiable.

    Furthermore, the ongoing tire wobbling problem, which was assured to be addressed, remains unresolved since the service date. This persistent issue demonstrates their disregard for providing effective solutions and underscores their focus on financial gain.

    The missed call on the agreed-upon date only compounds my frustration, as it shows a lack of accountability and professionalism.

    I strongly caution anyone considering their services to be wary of these unethical practices. It is my sincere hope that this review serves as a wake-up call for this establishment to rectify its approach, prioritize customer well-being, and uphold the values of transparency and honesty.     … – show
    0 0
    Reply
  • 1.0
    19 july 2023, 1:21 pm
    Advantages
    Nothing
    Disadvantages
    Do not buy a car from Cars24! I have suffered from the past 10 months after a purchase with all the below problems with no fault of mine.
    -Front bumper screws falling off
    -Back trunk door paint peeling off.
    -side mirrors lose
    -Tyre pressure indicator faulty
    -Passenger window switch faulty
    -Gear knob switch broke
    — Radio does not turn off every time the car is switched off
    -Fluid leak from underneath the car

    Now all of these issues popped up after purchase from time to time it has just been a waste of time, money and not worth the value of money paid for the car     … – show
    0 0
    Reply
  • 1.0
    17 november 2022, 11:02 am
    Advantages
    There is nothing that I liked apart from the fact that they bring the car to your location for test drive, plus they let you drive on an actual road so you can test car performance, while some other companies allow you to drive in a limited space where you cannot check full performance.
    Disadvantages
    Too many to count.
    1. Lag response
    2. Customer relationship
    3. Too many promises, too little delivered
    4. Liars, Big time.
    Not even servicing the car 2 days after delivery and they promise 6 months warranty.
    Comment
    Any person will call you only once and then never call you back.
    Worst company to ever deal with. Hyundai company is saying the car is having problem but some on call customer support person who hasn't seen photo also of the car is not accepting it and the company says since he is saying car is ok so to hell with hyundai.     … – show
    3 0
    Reply
  • 1.0
    12 august 2022, 10:54 am
    Advantages
    easy to test drive
    Disadvantages
    worst call center service and WORST so called “RELATIONSHIP MANAGER”
    they dont reply and seems they dont care.. they give me soo much stress buying a car!!
    Date of services rendered
    aug 2022
    Specialist description
    syed abdul rahman
    2 0
    Reply
  • 1.0
    25 july 2022, 2:15 am
    Advantages
    Nothing. The negatives outshine the positives
    Disadvantages
    Doing their job. Being accountable and providing the services they promise
    Comment
    Don't waste your time with these people and most importantly don't pay the so called “reserve” for your car from being sold while you attempt to arrange finance with them as your car will still be advertised after you pay the reserve. The so called relationship managers do very little to enhance your experience and are impossible to get hold of. The call centre people aggrevate the situation further by going around in circles and never giving you a straight answer!
    If you want to and have the energy to waste your time, your money and have your intelligence insulted, them choose cars24. If not buy your next car from a more legitimate service provider who gives a damn on going the extra mile in placing you in a car.
    Cars 24 UAE is another prime example of how a great international concept can be destroyed by the local practices of taking your money first above customer experience     … – show
    2 0
    Reply
  • 1.0
    31 may 2022, 3:16 pm
    Advantages
    You dont have to go anywhere to test, buy nor sell a car
    Disadvantages
    Overall service is traumatic
    Un-professional
    Un-organized
    No channel for escalation
    Call center is a mess
    Relationship Manager is the worst
    Comment
    I got a car from this guys and the experience is really bad, they sold me a car which mortgage from the last owner is not released the reason of the delay.
    Car is dirty and I believe re-painted without informing the buyer. I found french fries and chips at the back of the car.
    Date of services rendered
    26 of May 2022
    Specialist description
    Relations Manager Dinesh Kumar
    4 0
    Reply
  • 1.0
    29 april 2022, 4:05 pm
    Advantages
    All style no substance
    Disadvantages
    They sell cars which are definitely not as advertised. Most are accident cars. Yes you can give 2 years warranty free registration and insurance but when the cars are duds which is the main product. Someone should check and audit their buying team. I checked a Range Rover with them. The odometer said 105,000 kms and when I took the Vin No to Range Rover found out the mileage was 150,000 back in 2020. Bought a Yaris from them asli was a accident car. Balloons and chocolates they give when you get the car delivered does not hide the fact their cars are questionable and dodgy … – show
    3 0
    Reply
  • 1.0
    26 april 2022, 3:50 pm
    Advantages
    99% is ok, but the crucial 1% is bad.
    Disadvantages
    No service history, no RTA check allowed
    Comment
    I was going to buy a Pajero from them. The process, the ride, the car — everything was fine. But when I asked for the service history of the car, I was told that they don't provide that. Taking into account that some of the systems like electrics, ignition, etc. are not covered by their “warranty”, I asked if there is a chance to do a RTA check, just to have any idea of what the car was going through in the past. I was informed that only cars with price above 80k are allowed to do that and since mine was around 60k I was rejected, even I clearly stated I am gonna pay for that. So please be aware that you can buy a car with no proven history and a “warranty” that doesn't cover some systems. And what is more they don't even let you check it just to mitigate the risk. Day 1 it breaks, you are on your own. … – show
    3 0
    Reply
  • 1.0
    18 april 2022, 7:20 pm
    Advantages
    Immediate call after request, no problem solving capacity, simply useless customer care.
    Disadvantages
    Can't thrust words and their system. It will change in every minute,
    Comment
    Cars24 concept is fantastic, not efficient staff, can't believe what they telling,
    Date of services rendered
    17 April 2022
    Specialist description
    Customer care and car purchasing team.
    1 0
    Reply
  • 5.0
    28 march 2022, 9:55 pm
    Advantages
    Easy booking, Test drive own location, daily updates and followup, easy finance, insurance, registration, warrenty & delivery
    Comment
    Excellent service! From test drive onwards. Thank you very much relationship manager Mr. Venkadeswaran Sam and your team provided me a good service. Great Job.
    0 0
    Reply
  • 27 november 2021, 7:06 pm
    Do expect to wait for your car for at least 2 weeks if you are paying for cash, probably a month if you are taking finance.

    Wasted one full weekend day just waiting at home and just constantly being lied to and I have to wait, I kept waiting and kept waiting and kept waiting.. honestly I thought that i’m one of the most patient person out there but seriously this has peaked my worst experience.

    I am at my two weeks mark after test driving the car on 14th November, paid for the 1000AED token im     … – show
    1 0
    Reply
    • 21 may 2022, 10:20 am , edited 27 may 2022, 8:41 am
      Hi Ryan,

      Just had a test drive with Cars24 before we decide and buy it, just want to get a feedback from you as to how is the car you bought now?
      0 0
      Reply
  • 26 november 2021, 5:31 pm
    I must say they are really exceptional till the point of providing a test drive. They are very professional to this point. They also have some great clean accident free and zero km cars. Pricing is also very decent. Issue is — after you pay the 2000 for confirming booking the car they go to sleep. Its been 2 days. I had informed the RM that i have my own banker and i need vehicle details and quotation to move forward. I also asked for warranty details from manufacturer of the car and the RM assu … – show
    1 0
    Reply
    • 9 april 2022, 1:50 am
      Did they resolve the issue?
      0 1
      Reply
  • 25 november 2021, 6:00 pm
    The test drive did a great job, specially Mr. Nidal Mohamed. I should appreciate his patience in explaining the features and providing a clear response
    Thanks for his dedication
    0 0
    Reply
  • 25 november 2021, 3:56 pm
    Great app in UAE to buy good cars with warranty. I bought a ford focus in pretty good condition for good price. Mr Ahmed Mohammed my relationship manager was very helpful in delivering my dream car.
    0 0
    Reply
    • 9 april 2022, 1:48 am
      Is your car still ok?
      1 0
      Reply
  • 24 november 2021, 3:26 pm
    Thank you to everyone, especially Mr. Ali and Mr. Carlos. I really liked the company's system, and I have other attempts with them
    0 0
    Reply
  • 24 november 2021, 10:29 am
    Very Bad experience so far. After paying deposit to reserve the car on the app, its been 4 days already no relationship manager contacted me. Calling on call center again and again and they are just logging complain. My Booking ID is MVHSEB.
    0 0
    Reply
    • 25 november 2021, 10:17 am
      Hi! We apologize for the inconvenience caused. Could you please DM us your registered mobile number/booking ID along with your location, so we can look into the matter and assist you better?

      Email- care.uae@cars24.com
      0 0
      Reply
  • 23 november 2021, 11:37 pm
    Worst customer service ever
    Liars
    Thieves
    0 0
    Reply
    • 25 november 2021, 10:17 am
      Hi! We apologize for the inconvenience caused. Could you please DM us your registered mobile number/booking ID along with your location, so we can look into the matter and assist you better?

      Email- care.uae@cars24.com
      0 0
      Reply
  • 23 november 2021, 1:37 pm
    Do not trust!! False ads, false promises and should be held accountable for their actions…please report and be careful!!
    1 0
    Reply
    • 9 april 2022, 1:51 am
      Did they solve the issue after below reply?
      0 0
      Reply
    • 23 november 2021, 7:43 pm
      Hi! We apologize for the inconvenience caused. Could you please DM us your registered mobile number/booking ID along with your location, so we can look into the matter and assist you better?

      Email- care.uae@cars24.com
      0 0
      Reply
Average rating - 4.1 based on 102 reviews and 529 ratings

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