Europcar Dubai, DXB International Airport T3

Europcar Dubai, DXB International Airport T3

Phone number
04 506 30... — show
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Address
Metro:
Working hours
Sat
24h
Sun
24h
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Official website
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Reviews about Europcar Dubai, DXB International Airport T3

2.8
  /  92 ratings
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All reviews 118
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  • 1.0
    26 january 2023, 4:26 pm
    Advantages
    The car
    Disadvantages
    it takes money from your credit card and when you ask why no answer
    Comment
    They take your card without notifying you even though the rental is in progress. They do not answer the phone or emails. The customer service is deplorable, it's the first time in my life that I have to deal with such a pathetic customer service. This is truly the worst rental agency I have ever dealt with.
    Date of services rendered
    January
    Specialist description
    Nothing
  • 8 december 2022, 8:59 pm
    Wir hatten mir unserem gemieteten Auto einen Reifen Platzer der nicht eigenverschuldet war. Nach Rückfrage bei der 24 Pannenhilfe wurde uns mitgeteilt das wir doch bitte den Reifen selber wechseln sollen da es sonst bis zu 4 Stunden dauern kann bist jemand kommt. Dies taten wir dann auch. Als wir dann am Flughafen ankamen wollten die einen Polizei Bericht für einen reifen Plazer bekommt man aber keinen Bericht. Und wurde vom Stations Leiter Versprochen das wir nur die Tatsächlichen Kosten des Re – show
    • 9 december 2022, 7:21 am
      Your feedback is important to us. We apologize for the inconvenience. Will you please DM to me your phone number, booking number and email address for future investigation.
  • 30 november 2022, 5:03 pm
    Franchement, j'ai jamais vu sa de ma vie tellement c'était catastrophique!!! Arrivé à 00h45 g récupérer mon véhicule vers 03h du matin… aucun véhicule n'était sur place, une file d'attente énorme alors que nous avions tous réservé, et une attente dans le parking ou il faisait une chaleur étouffante, je mets 1 étoile parce que je peux pas mettre 0!
  • 30 november 2022, 11:19 am
    Araç kiraladım ama aracı teslim ettikten sonra bir sürü para çektiler yaklaşık 1350 Aed benim haberim olmadan, telefonla arıyorum ama ulaşamıyorum yazıklar olsun hepsi terbiyesiz hırsız
    • 30 november 2022, 2:45 pm
      Your feedback is important to us. We apologize for the inconvenience. Will you please DM to me your phone number or email address for for future investigation
  • 23 november 2022, 9:37 am
    I hired a car from Dubai Terminal 3 from the 17th to the 21st November as I was attending the Abu Dhabi GP.
    The vehicle I received was damaged. Every panel had scratches and the vehicle was previously panelbeated as there was a mismatch of the paint throughout the vehicle.
    The vehicle had close to 50000KM on the clock. The door rubbers were coming off and there was an irritating wind noise. Added the to the above, there was a constant rattle sound coming from different places in the car.
    I will
    – show
    • 23 november 2022, 10:09 am
      Your feedback is important to us. We apologize for the inconvenience. Will you please DM to me your phone number or email address Will you please DM to me your phone number, booking number and email address for future investigation.
  • 19 november 2022, 7:35 pm
    Slow but good
  • 15 november 2022, 1:54 am
    Une organisation déplorable, j’ai déjà loué a de multiple reprise à Dubaï à différents loueurs de voiture mais là vraiment la pire organisation,
    Le bureau est fermé à la sortie de la salle dès bagage, alors que d’habitude c’est la où on s’enregistre pour les autres companies puis on va chercher la voiture au parking
    mais la il faut aller dans le parking du terminal 3 pour s’enregistrer, ou une queue monstrueuse, nous attend, plus d’une heure de queue plus tard et un enregistrement de extrêmement
    – show
    • 16 november 2022, 7:15 am
      Your feedback is important to us. We apologize for the inconvenience. Will you please DM to me your phone number, booking number and email address for or future investigation.
  • 14 november 2022, 4:21 am
    Nota: deberia de avisar que se necesita una licencia especial mas so eres de latino américa
  • 8 november 2022, 9:54 am
    Service impeccable rien à dire merci beaucoup à Rabie pour son accueil et le choix du véhicule très confortable durant notre séjour. Je recommande
    • 8 november 2022, 10:08 am
      Thanks so much for sharing your experience with us. We hope to see you again soon
  • 27 october 2022, 4:04 pm
    Ce sont des voleurs des menteursIls ne sont pas professionnel
    • 28 october 2022, 9:32 am
      Thank you for letting us know about this. We apologize for the inconvenience. Will you please DM to me your phone number, booking number and email address for future investigation.
  • 27 october 2022, 3:57 pm
    Ce sont des voleur
    • 28 october 2022, 9:29 am
      Thank you for letting us know about this. We apologize for the inconvenience. Will you please DM to me your phone number, booking number and email address for future investigation.
  • 27 october 2022, 1:35 pm
    معاملة زفت عمال وموظفين ليس لهم علاقة بالعمل
    • 28 october 2022, 9:31 am
      Thank you for letting us know about this. We apologize for the inconvenience. Will you please DM to me your phone number, booking number, email address and full details of your experience for future investigation.
  • 27 october 2022, 12:26 pm
    شكرا للاستاذه المحترمة شيماء لمتابعه معاملتي بشكل جميل وتصرف راقي.

    اما سياسه شركة التاجير
    =التامين كبير جدا 2500 درهم ورجع بعد شهرين
    =تمت الخصومات على البانزين وسالك.
    = يجب التواصل معهم باستمرار للحصول على التامين. = قم بتصوير السيارة بالفيديوا من تحت وفوق وجميع الجهات حتي لايتهموك بالتسبب بالاضرار لحفظ حق الجميع.
    = والافضل انك ماتحجز بالنت وتمر تشوف السيارات المتوفرة وحجمها وهل تتسع للاشخاص والحقائب الاسعار والتامين الكامل من جميع الشركات قبل ان تقرر الاستئجار.
    = واخذ البريد الالكتروني
    – show
    • 27 october 2022, 3:17 pm
      . شكرا جزيلا لوقت حضرتك لمشاركتنا بتجربتك معانا.ونتمنى رؤيتك مجددا
  • 20 october 2022, 3:38 pm
    Super gut. Alles läuft perfekt.
    • 21 october 2022, 8:01 am
      Thank you so much for taking time to share your experience with us. We hope to see you again soon.
  • 19 october 2022, 2:43 am
    Hi,
    Don't purchase from them the full insurance of 0 excess, because if something happened to the car even a scratch, you will have to give them a police report, we reached to the airport and we didn't notice that the car was scratch, so we had to pay for it the full amount as we didn't have the police report, so buy insurance from a 3rd party company then you don't need to get police report.
    Otherwise the car was perfect but I'm not happy that I had to pay 525AED extra for the scratch even thou
    – show
    • 2 november 2022, 9:08 am
      Your feedback is important to us. We apologize for the inconvenience. As per EC Dubai and int’l procedure you need to provide a police report to us, even if you have basic or full insurance. Please DM your phone number for future assistance
  • 17 october 2022, 10:11 pm
    An Excellent car Toyota Yaris Sedan and helpful friendly staff. They had plenty of Tips and Advice for us. Very pleased with the efficiency and quality of the vehicle.
    • 18 october 2022, 11:51 am
      Thank you so much for taking time to share your experience with us. We hope to see you again soon.
  • 16 october 2022, 7:03 pm
    Nach Mietwagen Rückgabe, hatten wir einen Kratzer, welcher von der Vollkaskoversicherung grundsätzlich übernommen wird. Die Dame am Schalter versuchte aber uns weis zu machen, dass dem nicht so sei und unbedingt ein Polizeibericht benötigt wird. Wir sollten also eine gesamte Fahrzeug Lackierung bezahlen. Erst als ich die Polizei angerufen habe und sie extra in die Filiale kam und vermittelt hat, dass kein Polizeibericht benötigt wird, wurde das Fahrzeug zurück genommen. Währenddessen war die Dam – show
    • 17 october 2022, 9:49 am
      Your feedback is important to us. We apologize for the inconvenience. Please DM your phone number, booking number or reservation number for future investigation.
  • 12 october 2022, 5:40 pm
    No answer wheels are so bad the are flat every month and the numbers are useless to call it’s either wrong or no answer
    • 17 october 2022, 4:14 pm
      Thank you for letting us know about this. Your feedback is important to us. We apologize for the inconvenience. Please DM your phone number, booking number, reservation number or rental agreement number and let us look into it.
  • 28 september 2022, 7:38 am
    We rented a car from them by rental, i felt in this branch terminal 3 that the staff want us to not come again, they asked from us requirements which its not mentioned the website, then they started argue with us in the way that really nerved my friend who has the rental under his name! We spent two hours flight from our country to dubai and almost one hour in the rental branch only!!!!
    The way also of communication is so frustrating us, then the first girl transferred us to another girl
    – show
    • 28 september 2022, 8:06 am
      your feedback is important to us. We apologize for the inconvenience. Will you please DM me your phone number, booking number and email address for future investigation.
  • 17 september 2022, 4:43 pm
    I am sorry to say that my experience at Europcar DXB T3 has been negative, as it took one hour to get my car, and not because I had to queue, but because of the inefficiency and poor customer service at this location.
    It is important to clarify that, for some mysterious reasons, renting a car in the UAE is always a unnecessarily lengthy process, made of endless paperwork and disregard of the client's status: it doesn't matter of you are a Privilege Club member (or Hertz Gold, or AVIS President),
    – show
    • 19 september 2022, 7:53 am
      Thank you for letting us know about this. Your feedback is important to us, we apologize for the inconvenience. Will you please DM to me your phone number or email address for future investigation.
Average rating - 2.8 based on 118 reviews and 92 ratings