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Its very disappointing and to be very honest i will never ever use your services also will never ever recommend thrifty to anyone.
AED 2000 for minor damage is seriously very expensive and not at all justifiable.
Seriously very disappointed with the way thrifty is working which is only focusing on making money and not at all considering the consumer's situation.
Date of services rendered:
September
Specialist description:
Thrifty
1.0
Michael
27 june 2022, 9:58 am
Advantages:
The most terrible experience. The worst cars. Dead battery in less than a week. Malfunctioning AC. Expired tyres. Broken seat belt. Already started the booking with a car different from the one I booked with a promise to replace it within 48 hours which never happened. I tested positive for COVID after only one week of my booking and respectfully requested that I return the car and they refund me the remainder as I will stay in quarantine for 14 days and they refused saying we will not refund any bookings. This is a fraud business in collaboration with the company they use “Selfdrive.ae” .Steer clear from any of those two companies as they are the worst I’ve seen in my life and their cars or service are not worth half the money they are charging.
Disadvantages:
The most terrible experience. The worst cars. Dead battery in less than a week. Malfunctioning AC. Expired tyres. Broken seat belt. Already started the booking with a car different from the one I booked with a promise to replace it within 48 hours which never happened. I tested positive for COVID after only one week of my booking and respectfully requested that I return the car and they refund me the remainder as I will stay in quarantine for 14 days and they refused saying we will not refund any bookings. This is a fraud business in collaboration with the company they use “Selfdrive.ae” .Steer clear from any of those two companies as they are the worst I’ve seen in my life and their cars or service are not worth half the money they are charging.
Comment:
Basically a fraud
Date of services rendered:
June-2022
Specialist description:
Prayash at Mall of Emirates
… – show
Zakaria B.
1 march 2022, 2:28 pm
The staff was very helpful, kind and professional, especially Mr Mustafa who assisted us
Dear Mr. Zakaria Ben Lahbib, Thank you for your wonderful feedback and excellent rating
Ethan C.
27 february 2022, 9:44 am
-5 Stars. This is a major scam rental car company which rips off tourists. They promise a cheap deal but they scam you out of the deposit. They told me it takes a month for the deposit to be refunded. After a month the deposit was not refunded. I called and inquired. They told me it was refunded. I had to dispute the charge with my back and they denied the dispute and we came to an agreement of a lesser amount than the deposit and still they did not return the money. My bank account got closed cause of this and they did not even respond to my email months ago to send a check in return. I have contacted lawyers. Do not rent from these guys. Im still owed over $600 by these crooks after over a year!!!!… – show
Dear Ethan Cohen, We regret to hear about your experience with us. Appreciate if you could share your rental details to cr@thriftyuae.ae
Iby e.
23 february 2022, 10:31 pm
I have had the pleasure of hiring a car from thrifty UAE TERMINAL 3 the staff were very helpful and professional the are well priced and the car was better then I was expecting i will definitely be using thrifty uae terminal 3 if I ever visit dubai Thank you very much for a good service.
Dear Margarett Nicole Leclair, Thank you for your wonderful feedback and excellent rating
abu R.
2 february 2022, 2:40 am
نصيحة لا احد يتعامل معهم. دفعوني عند التسليم ٢٦٠ درهم على خدش عيب مصنعي في الدهان (البوية) بدون حادث على الرغم من التأمين الشامل. واستغلوا تاخري عن الرحلة. و قد امضيت ٣ اسابيع بدون اعادة مبلغ التأمين.
Dear abu Rama, We regret to hear about your experience and please accept our sincerest apologies. Kindly share your vehicle hire agreement details to cr@thriftyuae.ae
Oleksandr A.
27 january 2022, 2:47 pm
Avis is scam. I spent more than an hour to get a car because the manager refused to accept my card. He said it's a debit card, though it is a credit card. I had to take an additional full coverage insurance and a deposit of 2000AED (>500USD). When I returned the car everything was ok, tank was full and no damage. I never got my deposit back and instead they charged even more money from my credit card. Their support didn't respond to my messages that I texted them a month ago. My local office inUkraine says they can do nothing because it's a different branch.… – show
Dear Magdy Farid, Thank your for your wonderful feedback and excellent rating
Abdulla A.
15 january 2022, 7:19 am
ما انصح احد يتعامل معاهم.. حراميه.. استلمنا السياره وكان فيها طقات خفيفه وكل مانقول له فيها طقات يقول هذي عاديه واول مارجعنا السياره اللي استلم السياره على طول راح على الجامه الاماميه ويقول فيها طقه وفيها اهي طقه لاترى بالعين المجرده ولازم تدفعون عليها وقلنا له من قبل وموظفكم قال عادي قالو لا لازم تسجلها في التقرير ودفعونا ١٦٠٠ درهم عليها…سرقونا وماقدرنا نسوي شي لانه كانت عندنا طياره ولازم نرجع قبل لاتروح عنا الطياره واول شي قال التصليح بيكلف ١٣٠٠ وبخصم عليكم ١٥٠٠ مجموع التصليح وسالك واليومالثاني تفاجئت خصمو علي من غير اذن من الفيزا ٢٠٠ درهم سالتهم ليش قالو مال سالك قلت لهم انتو قلتو لي التصليح ١٣٠٠ وسالك ٢٠٠ قالو لا التصليح بروحه ١٥٠٠ وعقب بيوم بعد خصمو ١٢٧ درهم بعد اتصلت لهم قالو التصليلح صار ١٦٢٧ درهم.. شركه بس تسرق الناس وحتى مبلغ التامين اللي خذوه ١٠٠٠ درهم ولا جفته يعني ماخذ سياره اكسنت هيونداي حق ٥ ايام طلعت علي ٣٦٢٧ درهم.. حسبي الله ونعم الوكيل… – show
Dear abdulaziz abodabeel, We regret and kindly accept our sincerest apologies towards the delay you had to face at airport location. Appreciate if you could share your rental details to cr@thriftyuae.ae for us to investigate this matter and will help us avoid such situations.
Dear Mohammed Waseem, Thank you for your feedback and rating
Aziz Y.
4 january 2022, 12:26 am
Horrible
Wilfred G.
31 december 2021, 5:00 am
The counter experience was pretty good until I returned the car. I was told that returning the car at DXB would incur a charge of AED50 but not at any of the other counters.
However, when I returned it at Deira, I was told that I needed to pay even more. After a heated exchange with the counter staff and then his supervisor, they offered to lower it to AED20.
Its not about the amount that I had to pay but for the experience, whereby I had specifically asked the staff at DXB and she had given me a very specific response only to be blamed by the staff At Deira for not reading the contract.
I have been using Thrifty for many years wherever they are available in the world, however this experience has showed that service standards are inconsistent.
So please read the contract thoroughly to avoid any rude shocks. And once again apologies to the man at Deira who had to put up with me.… – show
aziz5678911
27 december 2021, 7:25 pm
The car rental experience was unpleasant. First, during the car pick up, the employee told me that no scratches on the car at all, then when I took the car I found some scratches were on the tire. I didn’t pay attention to that where they claimed the scratches are new and forced me to pay 630 AED. That was totally unfair. Also, they didn’t take a clear picture of the car, so once I returned the car there was no prove that the scratches are not new. Also they claimed parking fees which was not agreed on before. In addition, they cut high amount of the deposit for fuel more than they should.
Overall experience is bad and not recommended… – show
Dear Vivek G, Thank you for your excellent rating and wonderful feedback
Mohammed A.
23 december 2021, 11:57 am
Truly do not recommend. They need ages to improve and have some business manners and customer service there are many accepted ways to increase flowing money to their account, yet they choose the tricky and deceptive way. The only reason I put 1 star is because I have to.
Dear Mohammed Alyousif, We regret to hear about your recent experience with us. Please provide your rental details to cr@thriftyuae.ae so we can review your case.
Berin A.
21 december 2021, 8:50 pm
Havaalanı çok düzenli. Uçaktan indiriminden itibaren insanlar tarafından yonlendirildigimiz için kısa sürede çıkış yapabildik.
AED 2000 for minor damage is seriously very expensive and not at all justifiable.
Seriously very disappointed with the way thrifty is working which is only focusing on making money and not at all considering the consumer's situation.
The most terrible experience. The worst cars. Dead battery in less than a week. Malfunctioning AC. Expired tyres. Broken seat belt. Already started the booking with a car different from the one I booked with a promise to replace it within 48 hours which never happened. I tested positive for COVID after only one week of my booking and respectfully requested that I return the car and they refund me the remainder as I will stay in quarantine for 14 days and they refused saying we will not refund any bookings. This is a fraud business in collaboration with the company they use “Selfdrive.ae” .Steer clear from any of those two companies as they are the worst I’ve seen in my life and their cars or service are not worth half the money they are charging.
Basically a fraud
June-2022
Prayash at Mall of Emirates
Thank you very much for a good service.
However, when I returned it at Deira, I was told that I needed to pay even more. After a heated exchange with the counter staff and then his supervisor, they offered to lower it to AED20.
Its not about the amount that I had to pay but for the experience, whereby I had specifically asked the staff at DXB and she had given m e a very specific response only to be blamed by the staff At Deira for not reading the contract.
I have been using Thrifty for many years wherever they are available in the world, however this experience has showed that service standards are inconsistent.
So please read the contract thoroughly to avoid any rude shocks. And once again apologies to the man at Deira who had to put up with me. … – show
First, during the car pick up, the employee told me that no scratches on the car at all, then when I took the car I found some scratches were on the tire. I didn’t pay attention to that where they claimed the scratches are new and forced me to pay 630 AED. That was totally unfair. Also, they didn’t take a clear picture of the car, so once I returned the car there was no prove that the scratches are not new. Also they claimed parking fees which was not ag reed on before.
In addition, they cut high amount of the deposit for fuel more than they should.
Overall experience is bad and not recommended … – show
The only reason I put 1 star is because I have to.
Regards,