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Bought a ford eco sport and within one month, engine broke down. No one from Vesla took the responsibility. Very poor quality cars and customer service. It is a faulty car and would never recommend anyone to buy. Huge loss of time, effort and money. Complete DISASTER
Comment
Very Poor
Date of services rendered
3/3/2023
Specialist description
Abdul Wahab
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Tracy F.
10 january 2023, 12:18 pm
First time buying from Vesla and it was a great experience from the moment I walked in the door. Hussam was professional, followed up quickly on my questions. Very happy with my experience. Thank you
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GIFTY T.
6 january 2023, 3:19 pm
Thanks Team VESLA, again you made us smile. I am buying cars from Vesla since 2018 and they never disappoint me at any point. Special Thanks to Hussm, Beverly & Usman(PRO). You guys did well. Keep going and never let your customers to loose trust on you. Long way to go and we will meet again!
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Mo'ath A.
29 december 2022, 5:09 pm
Special thanks to Abdelhadi, majd and sameer for their support and getting my issue solved gently
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Soufiane K.
26 december 2022, 5:30 pm
Highly recommended this show room, so professional,specially MAJD the sales man, he is always present in WhatsApp answering all kind of questions and doubts, I'm happy with this experience, and I'm gonna advise everyone to visit them, affordable prices and very good service
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ANAS K.
23 december 2022, 5:36 pm
Excellent customer service
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Dominic L.
20 december 2022, 3:26 pm
Mr. Majjad helped us to get our Car from Vesla Motors. Right from the start to the end of the process, he kept us updated and was transparent with the entire process. Thank you Mr. Majjad for all your help!
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Hassan A.
22 november 2022, 7:26 pm
Very professional showroom and special thanks for Hossam for his guidance and helping us to buy Ford focus car. Excellent staff, very professional and very smooth process. Recommended for everyone who is looking to buy car and you can ask for Hossam help. 5 stars review and well deserved
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Marcellus v.
22 november 2022, 3:00 pm
Great service, very efficient and helpful. Majd has good customer service skills.
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Aahan D.
22 november 2022, 10:51 am
Professional, friendly and super helpful team at Vesla pre-owned are highly recommended, you should look for Hussam as he was fantastic and took all the hassle out of purchasing a pre owned car that fits exactly my need and budget. Life is too short to worry, you get peace of mind, speed and convenience. Great job Hussam keep it up.
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Sandeep S.
19 november 2022, 1:40 pm
I bought a Nissan Altima from Vesla Al Quoz about a month back. Very disappointed. I have yet to get the new Insurance copy of my car as well as the service history papers of the car. I have called the salesman (do not want to name him) several times, and they promised that it will be sent in the next few minutes, but they never delivered it. I request Vesla if they read this feedback, to send me the documents immediately.
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Ammar A.
12 november 2022, 12:10 pm
My experience was excellent, the sales person Majd is so kind and helpful, I highly recommend Vesla cars
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Shady M.
11 november 2022, 8:00 pm
Thank you so much VESLA. It was great Experience buying my Ford Edge. Special Thanks for Mr Hossam who gave me full support. Very professional, expert in his work and dealing with customer. I advise to deal with Mr Hosam who will guide you and help you and explain everything about the process. Regards
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Christopher D.
6 november 2022, 5:37 pm
Very positive feedback for VESLA MOTORS Thanks to the professionalism and the kindness of Abdul i finally found a car that suits my needs and my budget. Abdul has been very attentive to my requests and the fact that it would be my first driving experience in Dubai. He explained me everything and took this extra time that car sellers usually never take. Massive thanks to him and the whole company. Will definitely recommend
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Saad i.
5 november 2022, 11:23 am
I bought the car from Vesla, I really appreciate Hussam for his great customer service, He is a very helpful guy and I recommend everyone to contact Hussam and Abdul Wahab. Thank you for your services
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Andres F.
1 november 2022, 7:13 pm
Very good service and very friendly, specially Mr. Hussam, thanks a lot
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Saqib M.
3 october 2022, 9:44 pm
Great service, efficient communication and a really easy way to get a mortgage with lots of help and support from Gentleman Majid to get the right deal. The attention to detail provided by Majid was impressive and his customer service skills are excellent. He is a fine ambassador for the company.
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Shahmuhammad S.
1 october 2022, 4:35 pm
Very good company.. t
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Bani C.
26 september 2022, 6:55 am
Wonderful and Hassle free service. Very professional team especially Majd and Hossam. They both ensured our queries were answered. Very clean cars and well looked after. The showroom is very nicely built aesthetically. Team is very friendly and we surely recommend them.
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Nazir D.
24 september 2022, 7:54 am
Great set of people with good customer service and professionalism. I was impressed by their commitment to the agreed timeline and quality of work. Just bought a ford so will see how it works out in the long run but during inquiry, purchase, payment and handover it was very smooth and efficient. Certainly recommend Vesla!
Dear Nazir Din, Thank you for sharing your feedback. We truly appreciate your kind words. We’re delighted to hear that you received friendly, attentive service from our office staff! Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time you visit us. You’re welcome to share your thoughts with us by email at customerservice@veslamotors.com. Give us a chance to improve your experience to five stars.… – show
Bought a ford eco sport and within one month, engine broke down. No one from Vesla took the responsibility. Very poor quality cars and customer service. It is a faulty car and would never recommend anyone to buy. Huge loss of time, effort and money. Complete DISASTER
Thank you Mr. Majjad for all your help!
Excellent staff, very professional and very smooth process.
Recommended for everyone who is looking to buy car and you can ask for Hossam help.
5 stars review and well deserved
It was great Experience buying my Ford Edge. Special Thanks for Mr Hossam who gave me full support. Very professional, expert in his work and dealing with customer. I advise to deal with Mr Hosam who will guide you and help you and explain everything about the process.
Regards
Thanks to the professionalism and the kindness of Abdul i finally found a car that suits my needs and my budget. Abdul has been very attentive to my requests and the fact that it would be my first driving experience in Dubai. He explained me everything and took this extra time that car sellers usually never take. Massive thanks to him and the whole company. Will definitely recommend
Thank you for your services
The attention to detail provided by Majid was impressive and his customer service skills are excellent. He is a fine ambassador for the company.
Thank you for sharing your feedback. We truly appreciate your kind words.
We’re delighted to hear that you received friendly, attentive service from our office staff! Customer satisfaction is our top priority and we encourage you to let us know if there’s anything we can do to deliver an even better experience the next time you visit us.
You’re welcome to share your thoughts with us by email at customerservice@veslamotors.com. Give us a chance to improve your experience to five stars. … – show