Al Fardan Exchange L.L.C. Ibn Battuta Mall

Al Fardan Exchange L.L.C. Ibn Battuta Mall

Will be closed in 6 h. 35 min.
Phone number
04 882 60... — show
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Reviews about Al Fardan Exchange L.L.C. Ibn Battuta Mall

/  49 reviews and 42 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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  • 5.0
    Excellent customer service, thanks to Zilna, was really nice and helpful.
    Thank you alfardan team.
  • 1.0
    Absolutely nothing
    Incompetent holding their customers money.
    Did a transaction throught the WU platform at Al Fardan Exchange website. When proceeding to pay and error ocurred. The amount was debited from my card and the receiver couldnt get the money.
    After various unsuccessful calls and emails they informed me that this amount would be credited back in 30 days. It has been more than that and still no amount credited.
    They are oftenly doing this in order to keep some kind of amount on hold from their customers. A kind of credit they get from them without their consent. A absolute scheme. Not reccommended.
    – show
  • Petty thieves, please go to another exchange house. Used their bank transfer system on the 1st of August to send money home. After 27 days and money nowhere to be seen in my account, I was forced to pay 120 aed just to realize that their intermediary bank did the wrong checks and the money was returned! The worst is that when i came back to get my money back, they charged me an exchange loss of 800aed like it was my fault that the money was not sent. Avoid them at all costs, use other more esta – show
  • Not recommended. Its 5 days and numerous phone calls but no response from staff (3 women staff + 1 man + 1 manager) that why money is not credited. Highly risky
  • Excellent customer service, thanks to Lisbin, was really nice and helpful.
    Thank you alfardan team.
    • Dear Anas

      We’re pleased to hear about your experience with Al Fardan Exchange and hope to see you again soon!
  • Best exchange to send money! Quick and professional transaction! Highly recommended!
    • Dear B7779X

      We’re pleased to hear about your experience with Al Fardan Exchange and hope to see you again soon!
  • Today i went to alfardan exchange i did ime to nepal there Service is good the staff rabi is so helpful and nice
  • Excellent customer service from maria
  • Excellent service from staff specially maria
  • First time in ibn. Very helpful in my salary. Good service from alex
  • Customer service is excellent specially maria she's very helpful
  • The worst customer service ever. a transfer didn't go through because of missing the middle name even if the first and last name is written correctly. There was no edit option on the app as it works in some times and in others it doesn’t. Asked for a refund and it took a month and 20 days to get the money back and when i went to this branch after the tech support sent me email to go there, the employee told me there is no sufficient funds under the case number
  • Hi

    I have had frustrating experience at your branch located in IBN batuta mall. I had a remittance to collect from Bahrain and visited your branch In IBN batuta mall.

    I waited in queue for few mins and was directed to the counter. Person sitting there named Yaseen asked my request and I gave him my mobile to see the details of the remittance I wanted to collect. He asked my ID and I provided my emirates ID. The name on the receipt is SYED FARHAN ISHAQUI and my Emirates ID has name on it which
    – show
  • Worst’ experience, I stand here more than one and half hour the staff don’t care about this
  • I had a very good experience with the team working in this branch especially RENEBOY,
    he was extremely cooperative, helpful & responsive as well as being very decent &
  • Comfort with Mr.ahsan always for transaction and bought traveleez card… Always giving best rate and services..

    Highly recommended
  • Excellent service by Mr Ahsan, timely and nicely served always,
    Nice behavior by Mr Ahsan always convinced me to send money to home by Al Fardan exchange
  • Best services by branch manager ahsan bhai i bought one traveleez card
  • Brilliant staff very happy with the work. Special thanks Ahsan
    • Thank you for your appreciation, it's always great to know that our customers love what we do.

      Best, Al Fardan Exchange.
  • Recomended.... i bought travellez card from MR. Ahsan and he treated and guide professhinally… satisifed services
    • Thank you for your positive feedback, it's always great to know that our customers love what we do.

      Best, Al Fardan Exchange.
with marks
Average rating - 4.5 based on 49 reviews and 42 ratings