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Very good and reputable company in the market. They have many offers that I personally benefited from, the first of which is the service of transferring money from the card to my personal account very quickly, as I did not have to apply for personal finance and wait for a long time
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Nidhin K.
9 february 2023, 12:40 pm
i have to post below zero. transaction all delayed. customer service big zero.
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SYAM S.
2 february 2023, 12:08 pm
Mr. Ali from customer service is so patient and helpful, i am getting great assistance from this aafaq team, so grateful!
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Salah M.
2 february 2023, 11:15 am
لقد تعاملت معهم وندمت كثيرا ، لأنهم دائما يعطون إجابات مختلفة. حتى اننا أخذنا بطاقة والغينا الأخرى ووعدونا اكثر من مرة بإعادة الشيك الذين اخذوه قبل شهرين وحتى الآن لم يرجعوا الشيك لنا او حتى برائة الذمة
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Gaurav
15 january 2023, 3:21 pm
I wish to give zero rating, unfortunately there is no star Rating starting from zero. I applied for a credit card and after receiving the card they started ignoring and not providing any assistance.
I request everyone not to take or apply any kind of service from Aafaq finance. THE WORST SERVICE.
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Johan A.
3 january 2023, 10:01 am
I wish I can give them a - 5… LESS THAN ZERO! Their lack of service would make you feel that it is a typical CALL CENTER SCAM The worst customer service I have ever experienced. They take 9 days to transfer the money to your account! You call them every single day to get proof of payment and they say they have to request it. I called every day 3 to 5 times and they “will raise the complaint” after 6 days, I drove more than an hour to their office and waited more than an hour for a written email that I could use. 3 days later, the money was in the account and TODAY… 11 DAYS LATER!! I AM STILL WAITING FOR A PROOF OF PAYMENT OR A STATEMENT!! But when they want to give you the credit card, they will send someone from Dubai to Abu Dhabi to get you to sign but when it comes to them delivering, THEY DO NOT CARE. I will settle this account with my other car and CANCEL this joke of a COMPANY!… – show
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Adnan N.
28 december 2022, 9:27 am
really good experience with this card.. i need emergency some cash so i get from this card and now my all amount is clear.. if anyone use this card is properly so its better for everyone… thanks alot…
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rahul p.
27 december 2022, 11:25 am
Very good customer support.... Recomended
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mohammed a.
27 december 2022, 10:56 am
Good customer service
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Azad k.
27 december 2022, 10:21 am
Aafaq Islamic platinum credit card is the best Islamic card in Dubai They didn't charge any interest there is no fess for anything
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Shahul H.
27 december 2022, 10:13 am
Awesome features and excellent customer care service.
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HARI K.
27 december 2022, 10:10 am
Awesome Customer Service from the Company Side…Very gOod
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shauk s.
27 december 2022, 10:10 am
Very good..... fantastic card with very good customer service… I suggest people to go with this card… With no late payment fee
really awesome I suggest Aafaq and give 5 star rating
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Noriks K.
12 december 2022, 7:32 am
Ļoti skaistā Dubajā…
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Tiffany R.
28 october 2022, 11:12 am
Took me almost a month to get approved. When finally approved, I tried to follow up on the complimentary Zomato pro card but never get till now. Haven't really used my cc as there's no option to block temporarily in app, and customer service is rather rude or unreachable.
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niyasuddin u.
14 october 2022, 9:17 am
very very bad service Aafaq, pls dont apply any service in this finance. i received and active the credit and make request for transfer to acount. 5 days completed still no response. when i call center, That peoples behave harshly and put the call on the hold
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rashid a.
5 october 2022, 1:08 pm
أسوأ خدمة في فرع الواحة مول. والشخص الموجود في الفرع فاكر نفسه مدير المصرف المركزي. اسلوب مستفز. تعقيدات وطلبات غير في كل مره تزورهم علشان استرداد الضمان.
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Fas'l r.
21 september 2022, 2:41 pm
Very lengthy procees, other banks doesn't ask for the IBAN letter, but Aafaq wants this, you could issues the cheque under company name, and could avoid this IBAN letter, it's chargeable of 100 AED, So guys be ready with IBAN letter before heading. Secondly, this is my second visit for the same bank guarantee, almost 1 hour no one was at counter, the office incharge said he is fed up with this Aafaq counter.
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gladiator
8 august 2022, 11:17 pm
Very bad experience your T & C very very bad for refund my 3000 that was I gave you cash you charging me 650 for refund very bad,better to go and money....steeling investors money....very bad.....haram this
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Ahmed B.
8 august 2022, 2:54 pm
has good customer care service with a quick response
حتى اننا أخذنا بطاقة والغينا الأخرى ووعدونا اكثر من مرة بإعادة الشيك الذين اخذوه قبل شهرين وحتى الآن لم يرجعوا الشيك لنا او حتى برائة الذمة
I request everyone not to take or apply any kind of service from Aafaq finance.
THE WORST SERVICE.
Their lack of service would make you feel that it is a typical CALL CENTER SCAM
The worst customer service I have ever experienced. They take 9 days to transfer the money to your account! You call them every single day to get proof of payment and they say they have to request it. I called every day 3 to 5 times and they “will raise the complaint” after 6 days, I drove more than an hour to their office and waited more than an hour for a written emai l that I could use. 3 days later, the money was in the account and TODAY… 11 DAYS LATER!! I AM STILL WAITING FOR A PROOF OF PAYMENT OR A STATEMENT!! But when they want to give you the credit card, they will send someone from Dubai to Abu Dhabi to get you to sign but when it comes to them delivering, THEY DO NOT CARE. I will settle this account with my other car and CANCEL this joke of a COMPANY! … – show
They didn't charge any interest there is no fess for anything
really awesome I suggest Aafaq and give 5 star rating
Secondly, this is my second visit for the same bank guarantee, almost 1 hour no one was at counter, the office incharge said he is fed up with this Aafaq counter.