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Was your phone call answered?
8 november 2023, 5:17 pm,
edited
10 november 2023, 6:21 am
Advantages:
Bad customer service relationship manager please note I'm doing my payment accordingly but they still filing a case against me which is a travel ban I was in the airport came to know I'm travel banned and doing my payment they need to improve the collection department service bad service I am customer almost 20 years for Emirates NBD I do have a medical concern they already know that but I am doing my payment I am life in this country almost 45 years Dubai is my second home The customer relationship manager and unprofessional he needs to improve maybe any additional training terms and conditions and the policy they need improve the service
Disadvantages:
Bad service collection de
Comment:
Bad service collection department
Date of services rendered:
Oct 2023
Specialist description:
Bad services collection department
… – show
1.0
Pradeep
1 august 2022, 11:30 am
I trying to call many time collections department my credit card is blocked no one is response me
Mohamed N.
5 november 2022, 12:07 am
من احسن البنوك في الدوله
Jemi S.
26 september 2022, 8:22 am
If we called on this number it's going customer care
basim s.
6 september 2022, 11:32 am
My credit card has been block for no reason and call center does not attent my call for 2 weeks very bad service
REHMAN A.
17 august 2022, 11:08 am
They have blocked my credit card just after 5 days to deliver even without telling me that what is the reason the only message that I received is your card is blocked due to the internal policies of bank
Fadila A.
4 august 2022, 7:56 am
I am on call since 30 min and no one is answering how come you are starting from 8 to 4 and no answer? Seriously?
Khaleel A.
19 july 2022, 2:36 pm
If you are calling them for unblocking your credit card and you are being transferred back and forth between the customer care and collections department, then select the loan option and enter some random details. This is the only way you will be able to speak to a real person. This trick worked for me.
Nino B.
2 july 2022, 8:21 pm
grear people
Khurram A.
9 may 2022, 8:54 am
Pathetic Customer Service
neveile f.
11 april 2022, 11:29 am
Very bad customer service Spent one hour calling to get to someone to speak and i was just transferred from here to there with no solution
Abdelrahman e.
19 march 2022, 10:07 am
My credit card is on hold trying to contact them and the number transfer me to the customer service of the bank then again the customer service transfer me to the same number then again transfer me to the customer service I could not reach any body since long time Very bad service
Muawia H.
8 march 2022, 5:06 pm
Very delayed services tho you are early. Slow process and respond.
maqsood i.
25 february 2022, 2:40 pm
Our best bank
Albert T.
3 february 2022, 7:47 am
they don't deserve even the 1 star. they hold the money, get their payment, and keep holding the money. they say you will get your money back in 24H and this does not happen. worst system ever.
sudheer r.
26 january 2022, 8:58 am
Worst
Mohanad A.
1 december 2021, 1:49 pm
As always, still waiting someone to pick up. Worst bank ever
Nilanga C.
24 november 2021, 11:58 am
Worst Experience to endure in Dubai on Service. No phone calls been answered. No one to speak to. Bank had better customer service when it was not outsourced..... This is simple outrageous & a crime
Munir A.
14 november 2021, 3:04 pm
Worst service ever I have been following up on my car for a month now still calling and no response,my car was taken by police by missing 4 payments during corona time but managed to pay all the rest of my loan because of this am being charged double amount remaining was aed 6000 and now being asked to pay aed 14000 and even after agreeing to pay still no one is coming back to me to give me instructions on how to get my car back. Worst service ever in the UAE
Vinnie L.
29 september 2021, 7:20 pm
Worst service ever!.. I have been following up on my end of service amount for over a month now. STILL NOT DONE. WORST EVER!
Bad service collection de
Bad service collection department
Oct 2023
Bad services collection department
Seriously?
Spent one hour calling to get to someone to speak and i was just transferred from here to there with no solution
I could not reach any body since long time
Very bad service