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Very unprofessional! Wouldn't recommend this company to anyone! They delivered my items to Ankara, Turkiye. However, not only some items have been broken/damaged, now that I am about to get my itesms delivered to my home address in Ankara, I was informed that they are yet to settle almost $1800 to a warehouse that was handling and storing my shipment in Turkye. Hence, I now cannot receive my items unless I pay $1800 to a third party on behalf of Family Stores! Despite of endless calls and emails to both, Yara and Vikas, from me and the third party in Turkiye, we received no response from Family Strores. I am now filing an official complaint to FIDI and IAM to have this dispute settled and to ensure unprofessional and unethical companies like FamilyStores get penalised for fraudulence.
I used Family Stores back in February 2021 for international relocation. I posted an inquiry through a web portal accessible for all moving companies. I was approached by Yara from Family Stores amongst a few other moving companies available in Dubai as reaction to my inquiry. Yara offered to come over to my place to introduce their company and evaluate the volume of items to be moved so they can generate a quote. Shortly after her visit I received a quote from Family Stores which I have accepted and agreed on a moving date. So far so good — nothing alarming. Since we were moving during the most strict lockdowns in Europe there were some unexpected events that forced us to postpone the relocation date. I still had Family Stores team pack my items and store them in their warehouse on the agreed day. I then agreed with them they would keep the items stored in the warehouse in Dubai for roughly a month to avoid the situation where our items arrive in Europe before we actually relocate to our new house. Up until this point everything was still legit and worry-free. When we finally relocated with my family and physically arrived in our house in Europe I immediately called Family Stores and let them know they can ship the items. This is where the nightmare starts. I was sent an increased quote (quite substantially) justified with the global increase in shipping rates due to covid. After being threatened our container would not be shipped unless I agree to pay the increased amount I did pay the extra money on top of the originally agreed quote as I had no other option obviously. I naturally expected family stores would ship the container shortly after they received my payment, however, instead I kept hearing tons of excuses for weeks about how they are trying to find the suitable ship and company to ship the container with. It took almost 7 more weeks to actually ship the container from Dubai which would be extremely unprofessional on its own but that wasn't by far the end of this disastrous experience with Family Stores. Once the container arrived in Europe around the 15th of May — Family Stores were supposed to provide so called “Bill of Lading” for the third party company Gosselin to allow them to manipulate with the container and load it from the port onto the train to the final destination. This document is absolutely essential for the whole process and the port is not allowed to release the container until it's provided. It turned out Family Stores' owner Amer didn't settle his payment with another Dubai-based 3rd party company that refused to release the Bill of Lading until Family Stores settle the debt. That caused another delay (almost 10 days) and several penalties charged as the container simply sat in the port warehouse beyond the allowed 3 days. Then another never-ending series of phone calls and emails trying to make Family Stores settle all the extra charges and penalties so Gosselin actually deliver our items to us after 4 months (mind you Yara originally promised we would be reunited with our items in 30—45 days). Quite a disaster, right? Lots of stress, uncertainty and increased quotes within an operation I paid for in full upfront. Still not the end of the story though. I recently found out from Gosselin who is a professional company that was contracted by Family Stores to move our container within Europe to our house in the final destination that Family Stores still owe them over AED 2000 in all accumulated fees caused by the incompetency on the Family Stores to provide the Bill of Lading on time and the container sitting in the port for the extra days. Even now 4 months after I received my items Family Stores are ignoring all emails and phone calls coming from Gosselin and myself. Gosselin is now requiring me to settle the outstanding amount as they are getting no response from Family Stores. I would describe my experience with Family Stores as one of the worst and least professional I've ever had in any kind of business. If you can stay away from them unless you want to torture yourselves.… – show
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Insiya
25 october 2021, 9:33 am
Used their services for moving in Dubai. It was really good. Did not have to worry about anything
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Shadi A.
18 october 2021, 10:24 pm
One of the best storage company in Dubai
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Jawad O.
16 october 2021, 6:25 pm
Best moving service in town and very helpful team! Asif the manager is just outstanding! Don’t hesitate to contact them for relocation or storage!
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Leen A.
28 august 2021, 5:43 pm
Very friendly staff, polite and well mannered. Good quality and good value and attention to details was highly observed. I strongly recommend Family Stores for your storage or move. I also want to personally thank Amer for his attentiveness and his support.
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Noura F.
10 july 2021, 5:36 pm
What i can say great service and very accurate in timing stuff are very carful with the furniture and packaging more than great with affordable prices I recommends this company to every one you will not regret to deal with them
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Karl J.
17 february 2021, 11:45 am
Excellent service from start to finish. Palak was extremely helpful and dealt with any requests we had. Highly recommended for removals, storage, and international shipping.
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Nur K.
8 february 2021, 1:36 pm
Horrible, even one is star is too much, the person who answers the phone says we will call you back or text back and they never do. I guess they don't need money or their owner is not aware what kimd of staff is working there, poor management.
We regret to hear that Nur could you please send us your contact details on Info@familystores.net
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Anuj T.
31 december 2020, 7:56 pm
I have used FS services from Dubai to Noida (India)- I don't have much to say but firstly i was hesitant to use and wanted someone more popular services but then overall experience was good with them — though i had delay in shipment but some of that may be due to covid and some may be shared container or some may be unknown — but overall i received my items perfectly in good condition and thier Local handlers are pretty good specially Delhi (Nippon Express).
Good Packaging is good and on time No item missed No Major Item Damaged Local handler is good — Experience i have is only Delhi & Nippon Express — to be precise — SPOC was Umesh from Nippon — Great timely support FS is accomodative based on need arises.
Bad Delayed Shipment- benefits of doubt is Civid also… – show
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Djalil B.
24 december 2020, 4:36 pm
The place is not highly sofisticated but Amer and his team are on top of their business and would do anything to make their customer happy. Family store is simple and reliable. I would definitely recommend it
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Khaled S.
16 november 2020, 5:46 am
Dil Yara and her team offered an excellent and exceptional customer service on all fronts. Special thanks to Dil Yara, Muhammed Shareef, Bilal, Reda, John, and Vikhas. They were punctual, organized, professional, and efficient. The wrapping and packaging was very professional, and the overall charges were very reasonable. I had to bring back the team twice (my mistake) for additional items, and they gladly came back and worked around my schedule. My shipment left Dubai for the USA. Although I have previously used many other companies for local transport, and also another company to move between 2 countries in the Gulf, I was really impressed with the professional service of Family Stores, and found them to be the best. It's very evident that the company has a very efficient and professional management. If I have to move again, I will use Family Stores for the whole service.… – show
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gregory r.
15 november 2020, 5:11 pm
Thank you to Family Stores. Great service, great quality, good value for money. Due to a misunderstanding we mixed up our start dates and started packing late. Nonetheless, the team responded quickly and positively, put extra packers on to make up the time and got ready for the shipping date. The team were thorough, packed efficiently and utilised all the available space like a 'Tetris' master to get all our belongings in the container.
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Island G.
23 october 2020, 12:04 pm
I used family stores for international moving from Dubai to Athens, Greece for my vehicle and home goods! Yara was the one to plan the whole process! She helped me to to understand all the procedures and reassure me when I felt like panicking. Family stores did a great job with less expensive cost comparing to other moving companies. I want to say a big thank you to Family stores and especially to Yara for always being so professional, responsive and treat you like family and not just a client. I’m glad that I made the right decision and received all of my goods unharmed to my destination!… – show
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Zamir B.
21 october 2020, 11:52 am
Vikas Bilal Johnson raja… All were excellent with the packing.. Clean and job well done.. Have used their services twice now… High quality service
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Paulina B.
16 october 2020, 2:54 pm
I move from Dubai to Zurich and I had such a good experience with Family Stores. Palak helped me since the beginning and she was very professional and efficient.
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Rach R.
21 september 2020, 1:49 pm
Amazing service, everyone is very helpful and accommodating. They are so professional and very responsive. Items are well packed with good quality packaging. I will definitely recommend Family Stores Moving & Storage.
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Abubakar M.
21 september 2020, 12:15 am
I’m curiously impressed with the efficient and on-time delivery of Family Stores. My goods returns to my new home in a very perfect ad well packaged condition without any distortion or tears. The entire staff were ever friendly and willing to provide their services in more diligent and awesome professional practice.
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Sarah A.
20 september 2020, 8:50 pm
Perfect packing fast and safe I recommend anyone to use this company.Thanks guys
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chris g.
13 september 2020, 4:08 pm
Very professional, Palak was very helpful with arranging everything and the team were punctual when they arrived and operated professionally. Vikas and his team are really good. I had a lot of specialist items to be professionally packaged and the team handled everything really well and the quality of packing is very good. Overall I’d highly recommend using family stores cargo — thank you
الإمارات العربية المتحدة, دبي, Clearview Expo Technical Services LLC Warehouse # 15 Block No 3 Leader Sport Trading Opposite Ramla Hypermarket Phase II
April 2022
Dil Yara
… – showVikas
Good
Packaging is good and on ti me
No item missed
No Major Item Damaged
Local handler is good — Experience i have is only Delhi & Nippon Express — to be precise — SPOC was Umesh from Nippon — Great timely support
FS is accomodative based on need arises.
Bad
Delayed Shipment- benefits of doubt is Civid also … – show
I want to say a big thank you to Family stores and especially to Yara for always being so professional, responsive and treat you like family and not just a client.
I’m glad that I made the right decision and received all of my goods unharmed to my destination! … – show
Palak helped me since the beginning and she was very professional and efficient.