to metro station Oud Metha — 0.1 km
ISS Relocations
Phone number
050 517 26...
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- Working hours
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SatClosedSunClosedMon08:30—17:30Tue08:30—17:30Wed08:30—17:30Thu08:30—17:30Fri08:30—17:30
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Reviews about ISS Relocations
All reviews 30
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728 places
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more than 1,000 places
The entire process, from packing to transportation, was handled with the utmost professionalism and care. The movers were prompt, efficient, and meticulous in handling my belongings. They took great care in packing and securing my items, ensuring they arrived at my new location in perfect condition.
What truly sets ISS Relocation apart is their exceptional customer service. The team was responsive, communicative, and attentive to my needs throughout the entire process. They provided detailed updates, addressed my concerns promptly, and ensured that all my questions were answered.
Additionally, ISS Relocation offered a range of services tailored to my specific needs, making the entire process efficient and convenient. Their expertise in handling all aspects of the relocation, including paperwork and logistics, made the transition smooth and hassle-free.
I highly recommend ISS Relocation for anyone in need of a reliable and professional relocation company. Their exceptional service and attention to detail exceeded my expectations, and I am grateful for their expertise in making my relocation a success. Thank you, ISS Relocation!
I received a request for a review from ISS and so I had obliged not realising what awaited me in Bangkok. Hence I deleted my old review and am writing a new one.
This shipment arrived on time and was delivered by their partners. So far so good. However the problem began when cartons were u npacked. More than half boxes were labelled wrong. As a result the entire unpacking process took way too long because wrong cartons were placed in wrong rooms due to the information on the labels.
My home office files were not packed properly. Therefore upon unpacking we discovered that the content of over 150 files was all jumbled up. Took me one month to sort through thousands of documents and paperwork.
My husbands iMac was damaged and so were my magnetic compass. Everything was insured so we contacted ISS and provided pictures and details of the damaged good.
And then the circus started. ISS completely stopped dealing with us and the insurance company kept asking for strange documents (a letter from Apple store stating the iMac was damaged) that were hard to procure. We are still waiting for the insurance to pay us while ISS is not responding or following up.
Will I ever hire them again? NO! … – show
I relocated in August 2021, from Abu Dhabi to Cyprus, it is now February 2022 and I still have not received my shipment, because they use dishonest company's and also don't pay them.
2 staff sent were atleast helpful.
My concern now; I unpacked my 2 standard boxes containing my shoes and slippers. All were deform, not to mention these are my hard earned shoes and slippers!
Headboard for my bed were dented!
Handle for my wardrobe were scratched!
My suits in hanger boxes were all messed up!
Scratched in my door fridge!
Initial guys who did the service just dumped them inside the boxes.
Nonetheless, I even give them my perishable item etc. it’s like a grocery for them and this is how the service I take.
Never use this company! … – show
Thanks for your time. It was a pleasure speaking to you.
We regret this situation & take this feedback constructively.
Further to our discussion, trust you now understand our intentions & how important you/our customer is for us. We failed to set the right level of expectation for your shipment of 6 CBM which is usually completed by 2 crew. The initial delivery place we quoted was in Dubai & it is rather unfortunate that your dealings with the real estate company i n Dubai did not work out. We wanted to provide you earliest delivery in Dubai but the later change of city/address did delay the process a bit since we wanted to provide you a cost effective solution. We both agree that human error has aggravated the situation. We appreciate your understanding & look forward to providing you our services again. We wish you the very best! From, ISS Relocations Abu Dhabi Team … – show
All the customs documents etc were clear and there was help with completing anything we weren't sure about. If we weren't sure Anish followed up with a phone call. The quote was the most competitive and he gave options the other companies didn't mention — there was always full transparency. Once packing day arrived the crew were at the house on time and did a brilliant job. Everything was packed carefully and efficiently and we were super impressed with how carefully logged everything was. Our items went to Dubai to the climate controlled storage awaiting our departure for France. My only very small criticism was that after the shipment was packed and taken to storage it took a little longer than I hoped to receive the final bill. Communication could have been a little better from the office but Anish was always prompt and soon we were receiving the confirmation that our shipment was in France. It passed customs with no issues whatsoever and a tiny tax bill of only 35AED as everything was in order thanks to Anish's help. Only 1 item was broken on receipt — just a small cup — but considering everything we were impressed that things has stayed safe and sound.
I would recommend ISS without hesitation. … – show
Do call them if you want to shift your office, shift home or any other.
Best Relocation, shipping, shifting and movers services in Dubai.
The actual 3 reason for such feedback of move is as below:
1. He wanted to claim the move cost and extras from the company – which got denied.
2. He wanted the s hipment to be send via Bangalore port (could not as this was groupage and we have to send it via Chennai box) – to avoid paying a 100% legitimate duty of $320 + $30 port storage with his connection at port.
3. He wanted to cheat us by taking the delivery and they not to pay – which by knowing his intention collected as per receipt and then only delivered.
As moving company we have done our best and received excellent feedback at origin:
• Shipment surveyed and quoted as groupage and a contract has been signed & agreed for the same along with the groupage terms and conditions
• The customer requested initially BANGALORE port since he wanted to try get a waiver on duty taxes of big screen TV which is approx 36% duty (India customs regulations emailed to customer)
• Shipment moved on 1st available groupage to India to avoid any further delay
• As a moving company we have agreed on a groupage service on door to door which we have committed and achieved
• All charges billed as per actuals with proper documentary evidence of customs too
• Being private customer we gave him credit till the shipment arrives and asked our dues before delivery/collected.
Further to this review, our management has initiated seeking an appointment with CHRO (Airlines company) and approached the ethics and compliance department to consult them if such individuals who try to exploit the company, tarnish there and our image for their personal benefit. When they see not getting success they blame the logistic company – knowing & understanding the terms and conditions of the contract. ISS also has documentary evidence of the customer asking for a FCL quote even though his volume surveyed and quoted was groupage to gain monetary benefit from the company which will be passed to the company. We also plan to name and shame by tagging this feedback and the company to let them know how they exploit the moving companies to save few $100’s … – show
They packed my household goods on 31st Oct.Paid for this service on the same day via Bank transfer. Never received my receipt instead they sent me an invoice (which was incorrect). This was after numerous emails from myself and finally a phone call. They could not give me a accurate time when the ship was about to commence and i am still waiting for the goods to arrive into the UK. The communication is ridiculous, someone always passing it to someone else. I w ish i went with another company. My goods are apparently in India… waiting to go onto another ship which is not bound for the uk until end March!!! Totally unacceptable.. … – show