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Zero customer service from Front Desk and Insurance Coordinator
Comment
Bad service from the front desk as they were not attentive. No customer service at all. They will make you wait without letting you know what is happening. If you are feeling ill, better go to another hospital and not this place. I did not feel welcomed and being helped at all.
Date of services rendered
Today
Specialist description
FD and Insurance Coordinator
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Mousa N.
13 january 2023, 4:02 pm
Great team Great Dr firas al nabulsi
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Abdulhakim A.
11 january 2023, 5:40 pm
Dr. Karifala is one of the best!! He did amazing and magnificent job!! We hade really amazed by his work now is not just a doctor is a family!! He teach us with his kindness and we are great full for him!! And finally I really appreciate all stuffs at DMC for the warm and kind welcoming!! Thank you so much
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Li M.
11 january 2023, 4:52 pm
Dr Tareq is fantastic with me and gave me a pleasant Invisalign journey here at American Hospital, the staff are really friendly and polite too!
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吴诗阳
11 january 2023, 4:24 pm
Very good experience in the dentistry of the American hospital, everyone is very enthusiastic, active, and careful, and the doctor is also very patient and attentive to help.
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aisha a.
5 january 2023, 8:52 pm
I place my implant today with ((Dr. Deborah)) in American hospital media city brunch and it was a very pleasure for me to be her patient as she takes care of me as a princess with a high quality of a professional treatment. Thanks alot my lovely Dr. Deborah ️
Greetings from American Hospital! Thank you for your review, aisha almheiri. We are happy that you had a good experience. American Hospital Team
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Racha M.
4 january 2023, 12:11 pm
We visited Dr. Lana Habash for a general check up and she was lovely in handling our daughter and very informative. She made our daughter and us so comfortable. Highly recommended.
Greetings from American Hospital! Thank you for your review, Racha Mhanna. We are happy that you had a good experience. American Hospital Team
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Khaled G.
2 january 2023, 10:12 am
The dental department for this hospital is a disaster.. when you have emergency they dont care and they will attend to you whenever it suits them..if you want to get an appointment you have go through lots of call centers..and everytime you call they treat you like a new customer..ive been calling the to get an urgent dental appointment from 9am and its 11:30 and still no luck..and dental doctors also are not experienced at all..i had an extraction with them and they forgot to tell me that i need antibiotics and i had pain for weeks..i dont recoment this dental facility to my worst enemies even… – show
Dear Khaled Ghaedi, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Please share your contact details with us at patientfeedback@ahdubai.com and we will get back to you. Thank you.
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K A.
25 december 2022, 11:00 am
Used to be excellent, now the process is taking very long time, the service went down, and some of the skilled doctors left.
The American Hospital is currently going through electronic health records systems upgrade to enhance experience and serve our patients better. We would like to apologize for any inconvenience the situation might have caused. As your care and experience are our outmost priorities, we would like to reassure you our team is working around the clock to resolve any residual issues. We sincerely appreciate your understanding. Please share your contact details with us at patientfeedback@ahdubai.com and our specialized team will get back to you… – show
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Ola M.
15 december 2022, 1:17 pm
Unprofessional staff for booking appointment for my kids to see dentist they keep put my old number and excuses for system error now my kids lost their appointment and we have to wait till January!!!!!!!!
Dear Ola Majed, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Please share your contact details with us at patientfeedback@ahdubai.com and we will get back to you. Thank you.
Thank you for your review, we would like to know more behind it. Please let us know how we can reach you here: patientfeedback@ahdubai.com American Hospital Team
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Yasmina E.
3 november 2022, 1:22 pm
My husband (Mr. Kadri) and I had the opportunity to visit the clinic many times for several dental treatments and have extremely satisfied by the service, the quality of the treatment and the professionalism of the Doctor/the entire staff. Dr Déborah has been particularly professional and efficient. Will definitely recommend Dr Deborah to anyone who need dental treatment!!!
Greetings from American Hospital! Thank you for your review, Yasmina El Mohamadi. We are happy that you had a good experience. American Hospital Team
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Amine
13 october 2022, 7:45 pm
I had a major teeth infection including dental abscesses, while many dentists I consulted didn't want to consider treating the teeth (all recommended to simply remove them and to place a dental implant+crowns…), Dr Ala Al Dameh took the time to study my case and suggested root canal retreatment on several stages. 2 weeks later, the abscessess disappeared. I had before over +10 root canal treatments and dozens of crowns in North-america and Europe, Dr Ala is by far the most COMPETENT AND DEDICATED Dentist I ever get to meet. She is very well respected by other experienced dentists, and very often get to treat difficult cases referred by her colleagues. The team is very caring and professionals as well. I am very grateful to her and would recommend her without any hesitation!… – show
Hi Amine, thank you for sharing your experience! We are glad you were happy with our service. American Hospital Team
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R S.
9 october 2022, 7:08 am
No disabled parking facilities — shocking omission for a medical facility. When I mentioned this to reception they agreed that this is not appropriate, and they will ‘ask security’.
Hello R S T, we're very sorry to hear about your experience. Let us know how we can contact you to help collect more information about the issue patientfeedback@ahdubai.com. American Hospital Team
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Ghaith A.
4 october 2022, 11:59 am
Excellent dentist cleaning. Excellent staff and very good location
Hi Ghaith Al Matrooshi, thank you for sharing your experience! We are glad you were happy with our service. American Hospital Team
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Noha T.
28 september 2022, 1:11 pm
Dr. Lana Habash is the best paediatric dentist there is! Professional, kind hearted and simply amazing! I’ve been looking for a trust worthy dentist for my son for a long time and very happy to have met Dr. Lana!
Hi Алекс Кур, thank you for the positive review! We're always happy to hear good feedback from our guests. American Hospital Team
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Toufic E.
7 september 2022, 10:43 am
I did 10 sessions of therapy with Dr. Ivone Reis. Incredibly helpful and I can confidently say I saw huge improvement with my time with her. The staff were very supportive and helpful in scheduling and re-scheduling my sessions, both the online and in-person ones. Emails were answered quickly for when I needed claim forms or tax invoices etc… Overall a very smooth experience!
Greetings from American Hospital! Thank you for your review, Toufic El Hajj. We are happy that you had a good experience. American Hospital Team
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Hadil A.
2 september 2022, 5:11 pm
Absolutely recommend Dr Lana Habbash, at the dental clinic. She has been the pediatric dentist for both nt daughter since they were 2 years old. They are now 5 and 8. I am so grateful for her support, professionalism and care. She was able to treat my eldest finally properly after so many in vain visits at other clinics. She is a great asset to the American hospital and to our family. Thank you Dr Habbash
الإمارات العربية المتحدة, دبي, Exit 36 Sheikh Zayed Road, Opposite of American School of 5th Floor, Saudi German Hospital Al Barsha 3, Hessa Street 331 West, Off
Great Dr firas al nabulsi
Thanks alot my lovely Dr. Deborah ️