Federal authority for identity and citizenship Al Ghazal

Federal authority for identity and citizenship Al Ghazal

3.1
/ 30 reviews
Will be closed in 9 h. 39 min.
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Type
city and government
Address
البدع - دبي, 173 شارع الوصل
Metro:
World Trade Centre 1.9 km
Max 2.1 km
Emirates Towers 2.4 km
Working hours
Sat
Closed
Sun
07:00—17:00
Mon
07:00—17:00
Tue
07:00—17:00
Wed
07:00—17:00
Thu
07:00—17:00
Fri
Closed
Official website
ica.gov.ae
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Reviews about Federal authority for identity and citizenship Al Ghazal

3.1
  /  15 ratings
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All reviews 30
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  • 1.0
    18 january 2023, 3:39 pm
    Advantages
    really disrespectful

    we respect our king and his vision but the way Al ghazal ICA reception treat us like slave

    its never happened in my life and really disappointed,
    Disadvantages
    all disadvantages
    inside security and reception guy having link that I need pay AED500 to let in and today I drove all the way from JBR to al Ghazal mall to get my MD appointment done around 2;30PM

    the way reception guy treated us like BEGGER and really I got emotion coz we expat always respect and love our UAE and HH love

    I never had experienced this my entire life     … – show
    0 0
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  • 15 september 2022, 6:29 am
    They treated us with care, I cant be happier with how they helped us solving my id card problems (the chip had a problem)
    :))))
    0 0
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    • 15 september 2022, 11:12 am
      Hello, thank you for sharing your experience with us, we hope to always meet your expectations.
      0 0
      Reply
  • 1 march 2022, 9:36 am
    The service attitude of the staff is very poor,Staff are arrogant and look down on people，Makes me so disappointed in this country
    1 0
    Reply
  • 23 february 2022, 8:37 am
    I will give zero star… very disapointed. coming here with my cousin for his biometrics from 2 consecutive days with provided appointment. realy its not looking that i am in dubai. please someone tell me where i can do complaint for that. The authorities should visit this center to know what's going on..
    0 0
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  • 31 january 2022, 10:44 am
    الموظفين محترمين جدا
    0 0
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  • 20 january 2022, 2:52 pm
    Long queue around 50 people
    0 0
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  • 15 december 2021, 10:02 am
    The worst experience as customer service in the UAE. Women were shouting and being extremely rude while doing the process. I heard the other counters as well, screaming and making rude commects. Its already hard to understand each other with the mask on, so instead of being patient, i was treated if i would be stupid. I am so disappointed, its very unusual in this country.
    0 0
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  • 14 december 2021, 7:29 am
    خدمة ممتازة. يعطيهم العافية!
    0 0
    Reply
  • 5 december 2021, 3:05 pm
    Authorities are very rude, many of us come for the first time here,… They could be a bit polite in instructing, bad service
    0 0
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  • 14 november 2021, 12:32 pm
    Today 14/11/21 I visited _the this Centre _ counter No: 10 -in order to fulfill my emirates Id formalities.
    There I encountered a situation which makes me to write this review. The person who is at counter no_10_ has treated me as if am worse than any other creature he has ever seen. Showing hatred towards someone who has come to obtain a service is unimaginable.
    0 0
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  • 14 november 2021, 7:27 am
    Make sure you have your pcr 48h. You need to wear pants as well. If you arrive early it’s super efficient. If you arrive later be prepared to wait
    0 0
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  • 10 november 2021, 9:56 am
    Very poor service.
    The staffs are shouting and harassing with customers.
    They don’t know how to behave.
    0 0
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  • 7 november 2021, 11:57 am
    Always there system is down.i will suggest federal authority centre in al yalayis in dip.
    0 0
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  • 7 november 2021, 7:35 am
    If I could give -zero for this I would too. I went there thursday and they have down system so they do not accept people anymore. I also heard that you always have down system this past few days. You even told us on thursday that come back on sunday and we will consider your pcr test, but when I get back there. They do not accept without pcr test. They are not consistent with their words.
    If you did not told us to that you will consider the pcr test, we would have done pcr test before that day.     … – show
    0 0
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  • 3 november 2021, 2:11 pm
    Bad experience I came since yesterday and waited hours because they said the system is down. So I came back today but still they say the same issue.
    0 0
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  • 3 november 2021, 11:42 am
    Their system was down for two days, it's active now but they stopped accepting applicants for the day, try again tomorrow.

    From what I understand this is unusual, normally you'd be in and out within 10 to 20 minutes.

    Seems the 48 hours for the pcr test is also interpreted by some officials as 2 working days, so it can be slightly over that time limit.

    There are busses from the mrt station, x28 works well to get there, f09 leaves right outside the office to get back.
    0 0
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  • 2 november 2021, 3:19 pm
    System is down for 2 days, need another PCR again and the security guy is nor helpful at all.
    0 0
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  • 2 november 2021, 10:22 am
    i will give zero star… very disapointed. coming from 2 consecutive days.. and telling system down. wasted time money also pcr test again i have to do. realy its not looking that i am in dubai. please someone tell me where i can do complaint for that. also security is very rude.
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  • 2 november 2021, 6:56 am
    Not sure how the branch's system can fail 2 days in a row… Ridiculously poor staff and management. Someone needs to sort things out here. Horrible experience to say the least
    0 0
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  • 28 october 2021, 3:34 pm
    The staff there is very irresponsible, rude and not helping. Waiting time also too much in this branch. Too much disappointed to see this thing from such a big authority center.
    0 0
    Reply
Average rating - 3.1 based on 30 reviews and 15 ratings

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