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Had a very bad experience at Jumeirah 1 Branch today.
We usually buy from Sharjah branch but since today we're in Dubai we decided to drop by in Jumeirah 1 branch. We thought everything's fine because we literally pointed out the carsmel cream puffs and we also clearly mentioned what we want.
We noticed lately that we got wrong product in the big box we got. So we called in the same branch and the manager, Reza told us that we can come back so they can change the product.
So we came back, but the same manager said they can't change it coz the product is already too soft and that it should've been put to the fridge. It's literally not our mistake that we got a wrong product, and she's been rude about it. She's also a racist talking about my race and the employee who did the mistake has the same race of me so I should understand. My race or my nationality doesn't have to do anything about the situation. She's very unprofessional. And as I saw, there's been reviews about the staff in the same branch. So I am sure it's not only me who experienced this.
She's reasoning that they have lots of customers so that's why they gave a wrong product. And instead of taking responsibility about that mistake, she chose to blame it to us and be rude & racist about it.
I hope this will reach the management or owner of Afrina Sweets and take an action to give the manager of Jumeirah 1 branch a warning about this kind of behaviour.
30aed worth of creampuffs is nothing. If she told us in a nice way in the call, that it's not possible we will not even come back for it. She wasted our time and upset us when we came back. Very unprofessional. This should be taken seriously.
No customer should experience unpleasant and racism. I hope you'll take action or hire better staff.
We ordered a real madird cake for our son's 8th birthday.Their cakes are simply gorgeous!!!! True pieces of art and tasty! they are so good at what they do! the cake designs and taste are beyond our expectations. 1000% recommended ️
They have the most tasty Persian sweets in Dubai. They have everything you need from 'Sohan', 'noon bernji', 'bamia', nuts, 'gaz', cookies, cakes. biscuits, tea, ice cream, “falooda” and more. They even have sweets with lesser sugar. The staff are very nice and helpful. They know all details about the sweets available. They even have delivery services too. One thing that I did not like was the nuts I bought were not fresh. I did not taste them in the shop and when I took them home, I found that they were not so fresh.… – show
Dear mr Salem Welcome to afrina Have you tried our faloodeh and bastani?
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Shahab A.
3 september 2022, 11:41 am
Excellent confectionery with lots to choose from The customer service is very good and everyone is very friendly. The prices are reasonable and the quality is superb Highly recommended
Dear mr shahab Thank you for your comments This will help us to improve our business You are always welcome at afrina sweets It’s our pleasure to have a wonderful customer like you.
Dear sajid Thank you for your visit at our Jumeira branch It’s out duty to give you the best service. afrina is proud to have a loyal customer like you
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Reply
Jem
3 june 2022, 9:02 am
Amazing staff and THE BEST Ice cream I’ve ever tasted! Try the saffron one it’s beautiful.
We usually buy from Sharjah branch but since today we're in Dubai we decided to drop by in Jumeirah 1 branch. We thought everything's fine because we literally pointed out the carsmel cream puffs and we also clearly mentioned what we want.
We noticed lately that we got wrong product in the big box we got. So we called in the same branch and the manager, Reza told us that we can come back so they can change the product.
So we came back, but the same manager said they can't change it coz the product is already too soft and that it should've been put to the fridge. It's literally not our mistake that we got a wrong product, and she's been rude about it. She's also a racist talking about my race and the employee who did the mistake has the same race of me so I should understand. My race or my nationality doesn't have to do anything about the situation.
She's very unprofessional. And as I saw, there's been reviews about the staff in the same branch. So I am sure it's not only me who experienced this.
She's reasoning that they have lots of customers so that's why they gave a wrong product. And instead of taking responsibility about that mistake, she chose to blame it to us and be rude & racist about it.
I hope this will reach the management or owner of Afrina Sweets and take an action to give the manager of Jumeirah 1 branch a warning about this kind of behaviour.
30aed worth of creampuffs is nothing. If she told us in a nice way in the call, that it's not possible we will not even come back for it.
She wasted our time and upset us when we came back. Very unprofessional. This should be taken seriously.
No customer should experience unpleasant and racism.
I hope you'll take action or hire better staff.
April 25, 2023
Reza, Manager
… – showThank you for your comments
We wish you always celebrate your occasions and we will be there to serve you better
Thank you for your comments
This will help us to improve our business
Regards
This will help us to improve our business and serve you better
Thank you for your comments
This will Encourage us to serve you better
Thank you
Thank you for your comment
You are always welcome at afrina sweets
Try our rollet and latifa,, you will love it too
Welcome to afrina
Have you tried our faloodeh and bastani?
The customer service is very good and everyone is very friendly. The prices are reasonable and the quality is superb
Highly recommended
Thank you for your comments
This will help us to improve our business
You are always welcome at afrina sweets
It’s our pleasure to have a wonderful customer like you.
It’s end season for walnuts
Sorry for your bad experience
The new season walnuts will arrive in one week please visit us
Thank you for your visit at our Jumeira branch
It’s out duty to give you the best service.
afrina is proud to have a loyal customer like you
Thank you ladies ️
We are always happy to see you
Afrina is proud to have a customer like you
We have some vegan sweets
Please visit one of our branches
Thank you
Please open in Abu Dhabi
Thank you so much for your comment
Try our rollet and Napoleon you will like it too
Please mention which one of our products is tastier for you
Try our puff cookies
You will love it