June 2022 till Oct 2022
Amanda, Shajan and Mario
Packing in June 2022Delivery finally happened in Sep 2022
Prahlad — salesAmanda — customer careMario — their boss
Reviews about DTD Worldwide
Professional ground team
Loss of Items
Job description was as follows: Pack my household things from Abu Dhabi -> Store it in warehouse -> Deliver and un-pack it to new location in Dubai.
Packing and moving to storage (27/06/2022): The team arrived a bit late than what was decided, there was some location related issue. Which took time to resolve due lot of assumptions and not seeking clarification on time. I showed them the items to be included in the packing and initially they did the packing very professionally till the first half of the day. But, lacked enthusiasm in the second half and slowness in the job despite of informing the cut-off time for shifting was 5:00 pm. Worst part was when I returned home after finishing the building exit formalities, I found them sleeping after lunch before resuming the work. I had to make several requests to building management to allow extra time for finishing the job.
By the end of the job, they just dumped things into the box to meet the extended deadline. They almost forgot to pack iron-board, clothes stand and curtains which I had to remind them several times. For the curtains they informed me that they forgot the ladder and it cannot be done. I had to rush and find a ladder from the maintenance at the last moment, which made the packing guy irritated. He asked me to climb and bring the curtains down as he’s not aware how to do this. He also left the curtain frames stating he doesn’t know how to take it out, and started to pull it hard, which I had to stop since it could have caused damage to the wall.
1. Packaging material was good.
2. Initial packaging was done very professionally.
1. Professionalism drops with passing time also the packing quality.
2. You cannot completely leave them on their own without monitoring the work.
3. I later found that the team was from a 3rd party company and not DTD’s internal team.
Storage (27/06/2022 – 12/10/2022): They have enclosures to keep your belongings as compared to other companies I checked in the similar price range. I had accessed the storage twice to get few of my things and their team was very helpful in making the arrangements beforehand. During my visits I sometime saw my few stuffs outside the enclosure, which they explained was due to storage management and to be rest assured with safety.
Delivery (13/10/2022): This part was very dramatic. In my new residence there was a move-in security to be paid before shifting. I asked DTD to keep the security amount since the moving is done by their company. Which was a flat refusal stating its customer’s part to pay this.
I spoke to Mr. Mario (Sales Director) regarding this, he asked me to clear their dues in advance before the delivery happens, which I objected and asked for payment post-delivery as I need to be assured that my belongings are not damaged, and everything is delivered. But he kept saying its company’s policy and any damages will be covered by his company. So going by his assurance I made the advance payment.
On the day of shifting, their team did a good job and finished the shifting of goods and un-packing in 2 hrs. However, we realized that they have forgotten to bring the king size mattress and screws for the cupboard.
This is where the nightmare begins, I contacted my sales coordinator Ms. Amanda, who tired her best to find the missing mattress. Also, Mr. Shajan the site supervisor contacted the storage to find the mattress and screws for the cupboard. After several hours, which includes me searching for the screws in hardware stores without any success, their team came up with a mattress which belonged to someone else. And the screw were not to be found anywhere.
Finally they asked for 1 more day to search the mattress and deliver it and left. Next day they informed they failed to find the mattress anywhere and cannot find the screws as well. I asked for the reimbursement as per the agreement, and Mr. Mario again with his policies in place mentioned it will take 7 days to investigate and make the payment. Also, he threatened me to not make any bad reviews or else he’ll hold the reimbursement. When I asked to settle this the same day and carry on with the internal investigation, he clearly refused and ask me to buy a new mattress. Also asked me to go legally if required stating as per policies the company is liable only to pay AED 100 per item in-case of misplacement. They finally paid me after 14 days only for the mattress and not the cupboard screws which I had to search across Dubai.
1. Site supervisor and team did the job professionally.
2. Sales coordinator was helpful and did her job perfectly.
1. The owner/sales director Mr. Mario has zero customer service attitude and accountability and is only concerned about getting the money out from customers. Especially when it’s a payback time, he would hardly pick up the calls and reply to your messages.
2. My 2 items went missing in the storage.
3. No coordination between different departments and when things goes south people are blaming each other as it is out of their work scope.
4. Though their staff is very professional and helpful, they become helpless before the management’s poor attitude towards customers once the sales is done.
I can see that there are many 4—5 stars rating given, maybe they are those cases where things went well. But if you’re stuck like me or others then definitely dealing with this company is a nightmare. Also, the low price is just to trap the customers and once the customer is in, then he’s totally at their mercy.
June 2022 till Oct 2022
Amanda, Shajan and Mario… – show
Pathetic aftersales service
No proactive status updates
Till the time, i had not paid them.. all was good and all responses were prompt.
But as soon as the payment was made… they completely stated ignoring my calls, emails, whatsapp messages etc… not just 1 person… all Prahlad from Sales, Amanda from Customer Service, Mario their main boss (Mario was still slightly better of the lot)
For a end to end shipment that should take approx 1 month… these guys took 3 months.. it has been over a month now since i have been waiting for the insurance claim to be settled… again no response & complete silence from their side.
Packing in June 2022
Delivery finally happened in Sep 2022
Prahlad — sales… – show
Amanda — customer care
Mario — their boss
It seems for them following up with them to get status of shipment or insurance claims or writing an honest review is harassment.
#pathetic … – show
We can recommend this crew no problems.
Worth to mention especially:
Mr.Abrar and Mr.Azeem and the rest of the team with no exclusion.
Miss Pooja is an amazing coordinator
Update from our destination.
Due to some las t minute changes on our side — we decided to live in a state different from what we had originally planned — on the other side of the country, DTD handed over the final delivery over to another company, Universal Relocations, which has agreed to re-route our belongings. However, it will cost us an additional sum of $1,200. The ship carrying our things is expected to dock in New Jersey on August the 31st, and it is estimated that delivery of our belongings will take from two to three weeks, earliest. Luckily, we packed mostly winter clothes and personal items.
Just make sure that you KNOW where you will be staying once you arrive in your country. DTD and UR were very patient with us — we only decided where we would definitely be residing around the last week of July. Both companies were quick to respond to my emails during that time. I will be sure to update how the unpacking went in about a month from now. … – show
Unfortunately we had a very bad experience with the sales staff in charge. Very bad coordination and miscommunications created a negative environment. Cannot recommend again.
Update: they did the insurance, it was a miscommunication issue. However, I was requested to fill the insurance form 1.5 months after my shipment was collected by DTD.
Also, Mr Mario, DTD sales director requested to delete this review. Also, he mentioned that they have an option to write to credit authorities in both the countries explaining our contractual obligations and wrong allegations.
If you are ok to deal with such company, go for it.
If I could give 0 stars, I would do it. Terrible service, do not recommend it to anyone!
Picked my staff in Dubai on 5th of March. Promised to deliver to Canada in 2 - 2.5 months. Guess what? After 4 months I'm still waiting.
Moreover, they forgot to do the insurance in time (which I paid for).
After my container arrived to Canada, they requested additional 2300AED with almost zero explanation. After three weeks of my requests, they provided at least some justification for additional charge.
Now Pooja from DTD just ignores me and do not answer. Still I have no idea where my stuff is and when it is going to be delivered.
Terrible experience! … – show
Highly recommend their services.
Arslan and his team Saeed Javeed Janni Qasim and Zaman were polite, efficient, careful and coorperative.
They packed my goods in two days (35 cbm approx) and now it will start it's journey to England.
I have no complaints from the team, they deserve 5 stars but I need to see the condition of the goods at the other end, the quality of the team used by DTD in England and if there are breakages.
So far I am satisfied with my choice of selecting DTD. … – show
Thanks dtd worldwide specially abrar